Refund & Replacement Policy

Refund & Replacement Policy

Last Updated: June 2026

At Trendiq, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we're here to help.

Return & Replacement Window

You can request a replacement or return within 5 days of receiving your order. The date of delivery is considered Day 1.

Requests submitted after the return window may not be accepted.

Eligibility for Return or Replacement

To be eligible, the product must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, accessories, manuals, and packaging.

  • Be returned in the original box and protective courier packaging (where possible).

  • Show no signs of misuse, damage, washing, or alteration by the customer.

Required Proof for Return or Replacement

To help us resolve your request quickly, please provide the following:

  1. Unboxing Video

    • A continuous video showing the parcel being opened from the sealed package.

    • The video should clearly display the shipping label and the product inside.

  2. Order Proof

    • Order ID, invoice, or shipping label.

  3. Product Images

    • Clear photos showing the issue or defect.

  4. For Electronic Products

    • A short video demonstrating the problem after following the instructions provided.

Requests without sufficient evidence may not be approved.

Damaged, Defective, Wrong or Missing Product

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • An item with missing parts

  • An empty parcel (with valid unboxing video)

Please contact us within 24 hours of delivery.

Once verified, Trendiq will provide a free replacement or another suitable resolution.

Reverse Pickup

If your request is approved:

  • We will arrange a reverse pickup where service is available.

  • Reverse pickup is usually scheduled within 2–3 business days.

  • If reverse pickup is unavailable in your area, you may be asked to ship the product to our return address. Reasonable shipping charges will be reimbursed after verification.

The replacement will be dispatched after the returned product passes our quality inspection.

Refund Policy

If a replacement is unavailable or a refund is approved:

  • Refunds will be processed after the returned product reaches our warehouse and passes inspection.

  • Refunds will be made to the original payment method whenever possible.

  • For Cash on Delivery orders, refunds will be processed via UPI or Bank Transfer.

Please allow 5–7 business days for the refunded amount to reflect in your account after processing.

Non-Returnable Items

The following items are not eligible for return or replacement unless they arrive damaged or defective:

  • Personalized or customized products

  • Beauty and personal care products once opened

  • Perishable goods

  • Gift cards

  • Digital products

  • Hygiene-sensitive products after use

  • Products marked as Final Sale, Clearance, or Non-Returnable

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will follow the Return & Replacement Policy.

Contact Us

For all return, replacement, or refund requests, please contact us:

Email: trendiqgobaldrop9696@gmail.com

When contacting us, please include:

  • Order Number

  • Registered Mobile Number

  • Photos or Videos of the Product

  • A brief description of the issue

Our customer support team will review your request and respond as quickly as possible.